What is the full form of BPO

BPO : Business Process Outsourcing

BPO stands for Business process outsourcing. It is a contract of a company to an outside provider of services or business processes.

This may include manufacturing or back-office functions such as accounting and human resources. It also includes front-end services like customer care and technical support.

Need of outsourcing

The major and the most important reason for which outsourcing is implemented, is a significant and massive cost reduction. It reduces the cost of the tasks that a company requires.

Let's see a list of BPO benefits:

• Focus on core business
• Reduced overhead
• Outside expertise
• Efficient and cost reducing
• Increase company flexibility
• Increase in revenue etc.

Difference between BPO and Call Center

BPO is an organization which is responsible for performing a process of another business organization. It is used to save the cost or gain the productivity. On the other hand, Call center is a part of client's business. It involves handling telephone calls. It is used to solve customer's complaints and requests over telephone calls.

Note: A call center can be considered as a BPO, but BPO is not a call center.